Website enquiries do not automatically constitute a confirmed appointment. An appointment is confirmed only once it has been accepted and confirmed by Dr. Sarlie Chiropractic or through the practice's designated booking system. Appointment availability, consultation fees, cancellation requirements and other booking conditions may apply.

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Consultation fees:
Initial Consultation: R800 (1 hour)
Follow-up Consultation: R600 (30 minutes)
Saturday appointments: R600 + R200 applicable Saturday surcharge for unscheduled Saturdays

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Cancellation policy:
Cancellations or requests to reschedule made within 24 hours incur a 50% cancellation fee. Within 12 hours, or in the case of a missed appointment/no-show, the full consultation fee applies. Cancellation fees are not credited towards future appointments and outstanding fees must be settled before future appointments can be booked. The practice reserves the right to exercise discretion in genuine emergencies or exceptional circumstances. Repeated late cancellations, rescheduling requests or missed appointments will result in the policy being enforced.

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Late arrival policy:
Please arrive on time for your appointment. Late arrival may reduce the available consultation time, as appointments cannot be extended into the following patient's reserved time. If a patient arrives significantly late, the appointment may need to be shortened or rescheduled, with the applicable cancellation fee applied.

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Payment policy:
Payment is due in full at the time of consultation, unless otherwise arranged in advance. Medical aid is not claimed directly by the practice. A claim invoice will be provided to the patient for submission to their medical aid, and reimbursement is subject to the patient’s individual medical aid plan and available benefits. Outstanding balances, including applicable cancellation fees, must be settled before future appointments can be booked.